Shipping policy

Shipping

We use a carbon neutral sender... but of course!
Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service partnering with South Pole.

 

How much does shipping cost

Within Australia
Standard Domestic Shipping: FREE for orders over $250
Standard Domestic Shipping: $10 for orders under $250
Express Domestic Shipping: $15 for all orders

New Zealand
Standard International Zone 1 Shipping: $20 for all orders

International (Rest Of World)
Standard International Zone 2+ Shipping: $40 for all orders

 

Please contact us at hello@wearenidra.com if you need any help with your calculator.

 

How long will my order take?

Well, this depends on where you live and how much your posty likes you!

For Australian metro delivery please allow 3 - 5 business days, and for rural delivery please allow 4 - 7. We advise to allow 5 - 9 business days for deliveries to WA.

However, due to COVID-19, Australian orders may take longer.

For all international orders please allow 10 - 28 days.

We use Sendle as our provider and at times there may be some situations that can cause unavoidable delays.

 

My item says it’s been delivered but it hasn’t arrived. What now?

If your package has not arrived within a week for Australian orders please contact us at hello@wearenidra.com.

We hope you can appreciate that during these difficult times with COVID-19 there are occasionally delays which are out of our control. We always do our best to chase orders for you.

Alternatively you can track your order here: https://try.sendle.com/en-au/tracking

 

Can I use a PO box address for my order?

Nope. Sendle can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.

If no one is home to receive or sign for the parcel, Sendle will take it to a collection point instead, which may include newsagents or service stations.